Insomnia Cookies

Reviews about Insomnia Cookies

• 1 / 5

  By Savannah LeBarre
  I flew in from another state to defend my dissertation at Radford University. My friend and I wanted to treat ourself to some cookies that night and ordered at 8pm. She placed the order for ASAP. The cookie tracker alerted there was an issue and someone called to let us know the system was saying we wanted the cookies at 8pm and she wanted to know if that meant tomorrow. My friend told her no I meant now. She said they would go out on the next delivery. They arrived at 10 pm, two hours later. The driver apologized for the delay, stating there was a glitch in the system. We told him it was okay. We looked and our order was wrong so we called the store to let them know. They spoke in an argumentative way and then stated they would give us 6 free cookies. My friend asked if we could go ahead and place that order after the phone cal and she said yes. When my friend checked her email it said 6 free cookies with a minimum $6 purchase. Really?! After we waited two hours for the wrong order we have to make a $6 purchase and then we would receive 12 cookies (which we didn't want, we just wanted the correct order). My friend called back again to explain that wasn't acceptable. The person was argumentative again but finally said they would take half off. I have not checked to see if I was refunded the money yet, but that's still frustrating because they did not really take he steps to make it right, which simply would have been sending the cookies we were missing. My friend let them know she'd already had a previous bad experience and wouldn't likely order again.
  August 05, 2016
• 1 / 5

  By Charlotte Tuohy
  Cookies had not been delivered for over an hour and a half past the scheduled time. Phone number for the store was very difficult to find but eventually was transferred through. They said the cookie hadn't even been sent out yet. Since it had gotten to the point where I had to go sleep for work the next day I told them to deliver it tomorrow. They didn't seem to set a limit for Valentines Day so I think they must have overbooked at the expense of the service. Very disappointing.
  July 31, 2016